How long does it take to process a refund?

We will reimburse you for returned items in the same way you paid for them. For example, any amounts deducted from a gift card will be credited back to a gift card. For returns by mail, once we receive your return, we will process it within 4–5 business days. It may take up to 7 days after we process the return to reflect in your account, depending on your financial institution's processing time.

What is the policy for late/non-delivery of items ordered online?

Our local teams work diligently to make sure that your order arrives on time, within our normaldelivery hours of 9AM to 8PM in the recipient's time zone. During busy holiday periods like Christmas, Valentine's and Mother's Day, we may extend our delivery hours before 9AM and after 8PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue. Click here to complete the form with your order-related question(s).

When will my credit card be charged?

We'll attempt to securely charge your credit card at the point of purchase online. If there's a problem, you'll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your payment will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

Will I be charged sales tax for online orders?

Local and State sales tax will be collected if your recipient's mailing address is in: Arizona California Colorado

FAQ – General | 4Spot Marketing

Faq General

Do you require long-term contracts?

No. We believe that you will want to continue to work for us because our work speaks for itself. For certain products we may require a short-term contract, but that is typically because there is a lot of front-loaded work involved with getting the services up and running and want to be sure that we can recoup our initial outlay.

How do I cancel if I need to stop service?

Once you are into the month-to-month portion of your contract, you can cancel at any time with 30 days written notice (a confirmed email is fine). If you have your hosting with us, we’ll provide instructions on how to ‘off-board’ your website and if you have other services, we’ll coordinate with whomever is taking over to be sure they have whatever access levels they may need.

How do you work your billing?

If we are doing hourly retainers, we bill in advance for the hours that are going to be used and we work into those hours. As we get close to using all of the hours, we will make you aware and we can work on processing the next batch of hours. Monthly service contracts are billed in advance automatically every month on a credit card (meaning that you are paying on June 1 for June’s services).

Do you take credit cards?

Yes. That is our preferred method of billing, as it makes everyone’s lives easier. We use a 256-bit secured SSL billing platform, so you know your card info is safe. We take Visa, MasterCard, Discover, and American Express.

Do you have testimonials or references?

We do have testimonials on our website and even have a few video testimonials from clients who have given us quick write-up on what we’ve done for them. We also have a number of our clients who have offered to serve as live references for our services, but out of respect for their time (they are business owners, too), we don’t post those publicly. If you are in need of specific references with whom you can speak about our services, we can provide those to you privately.

In addition, we have been selected by Keap Max Classic (formerly Infusionsoft by Keap) to provide initial training to their new customers, help retain customer who are having trouble, and administer Google AdWords and Facebook ads for their customers.